THE WINNERS
CUSTOMER SERVICE STAR (VOICE)- Sponsored by Verint
WINNER - Louise Moran, BGL Customer Service​
HIGHLY COMMENDED - Callum Carr, Ocado
CUSTOMER SERVICE STAR (DIGITAL)- Sponsored by Sunderland City Council
WINNER - Andrew Marron, Leeds Building Society
HIGHLY COMMENDED - Jason Beattie, Barclays
HIGHLY COMMENDED - Muzaid Hussain, BGL Customer Service
CUSTOMER SALES STAR
WINNER - Chloe Green, Worldpay
HIGHLY COMMENDED - Nitin Katyal, EE
SUPPORT SUPERSTAR- Sponsored by BPA Quality
WINNER - Emily Simmons, Leeds Building Society
HIGHLY COMMENDED - Emily Wilson, Sage
APPRENTICE OF THE YEAR- Sponsored by Sunderland City Council
WINNER - Blaise Havelock, BGL Customer Service
SERVICE TEAM LEADER- Sponsored by Verint
WINNER - Chris Bell, Leeds Building Society
HIGHLY COMMENDED - Trevor Johnson, Worldpay
SALES TEAM LEADER
WINNER - Sarah Hownam, Parkdean
HIGHLY COMMENDED - Romana Moffatt, Worldpay
INSPIRATIONAL LEADER- Sponsored by greenbean
WINNER - Susan Britton, NHS Business Services Authority
TEAM OF THE YEAR: CUSTOMER SERVICE- Sponsored by Invest North East England
WINNER - Reco Team, Leeds Building Society
HIGHLY COMMENDED - Customer Service Team, Northumbria Police
TEAM OF THE YEAR: SUPPORT- Sponsored by BPA Quality
WINNER - SBC Customer Success, Sage
HIGHLY COMMENDED - Sales Enablement, Sage
TEAM OF THE YEAR: SALES- Sponsored by Business Durham
WINNER - Migration Team, Sage
PEOPLE ENGAGEMENT- Sponsored by People Gauge
WINNER - NHS Business Service Authority
HIGHLY COMMENDED - Leeds Building Society
Contact Centre of the Year, Under 250 Seats- Sponsored by Sunderland City Council
WINNER - Leeds Building Society
HIGHLY COMMENDED - Parkdean Resorts
Contact Centre of the Year, Over 250 Seats- Sponsored by greenbean
WINNER - NHS Business Service Authority
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Recipient of the NECCA Special Contribution Award
Kura