Anna Potts – Leeds Building Society
Shona Hunter – Ocado
Rachel Oliver – Markerstudy
Kay Jessop – NCFE
Sally Cooper – Barclays
THE 2024 SHORTLIST
CUSTOMER SERVICE STAR – Sponsored by Worldpay
RESOURCE PLANNING STAR – Sponsored by The Forum
Alexandra Gagan – Just Eat
Chris Ryder – Ocado
Sarah Rowell – NCFE
SALES STAR – Sponsored by Betr Outsourcing
Darrel Ackerman – Worldpay
Deanna Watson – Worldpay
Simon Jobe – Worldpay
Lily Moor – EE
SUPPORT SUPERSTAR – Sponsored by The Unite Group
Aimee Ord – Worldpay
Zoe Johnston – Worldpay
Helen Palmer – Newcastle Strategic Solutions
Tanita Scarola – Dialect Communications
Lynsey Turnbull – Worldpay
Callum Mullen – PDSA
CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by Sunderland City Council
Costa Pnematicatos – Leeds Building Society
Belle Camm – Sage
Jacee Head – Markerstudy
Aidan Ripkin – NCFE
Joseph Phillips – Atom Bank
Ollie Asadzadeh Kesheh – EE Consumer
UNSUNG HERO
Ellice Stocks – Leeds Building Society
Lisa Whitehead – Newcastle Building Society
Ray Stokoe – NCFE
Clair Stevenson – Worldpay
Lindsay Daniel – NHS Business Services Authority
Claire Patterson – Barclays Bank
SERVICE & SUPPORT TEAM LEADER
Louisa Paton – Leeds Building Society
Kerry Casey – Sage
Georgia Donnelly – Ocado
Nichola Welsh – Citizens Advice Bureau
Craig Johnston – Sage
Gina Standring – Atom Bank
SALES TEAM LEADER
Jack Hamilton – Worldpay
Belinda Harrison – Worldpay
Kris Allison – Barclaycard
INSPIRATIONAL LEADER – Sponsored by Greenbean
David Green – Teleperformance
Kizzy Tate – Newcastle Strategic Solutions
Ben Evans – Atom Bank
Andrew Kearse – Barclays
Mark Evans – Ocado
TEAM AWARDS
Customer Service Team
CS Team – Leeds Building Society
Overseas Healthcare Team – NHS Business Services Authority
Operations Contact Centre Team – Northumbrian Water Group
Customer Support & Solutions Team – Xplor
Senior Customer Support Team – NCFE
Support Team
Sage Technical Escalations Team – Sage
Service Excellence Team – Xplor
Bridge Team – Leeds Building Society
Quality Assurance Team – Newcastle Strategic Solutions
People Development Team – Ocado
Member Connect Mail Support Team – XPS Group
Resource Planning Team – Sponsored by The Forum
Workforce Planning Team – NHS Business Services Authority
Worldpay Global Workforce Team – Worldpay
Learning & Development Team – Sponsored by Boost HR
Customer Excellence Academy – Newcastle Strategic Solutions
L & D Team – Worldpay
Learning Services Team – Sage
Complaints Team
UK Complaints Team -Worldpay
Customer Relations Team – Sage
Customer Resolutions Team – NHS Business Services Authority
ORGANISATIONAL AWARDS
Outsourced Contact Centre of the Year – Sponsored by Invest North East
Firstsource Ltd UK
Teleperformance
Dialect Communications
Contact Centre of the Year under 250 seats – Sponsored by SVL
Dialect Communications
Leeds Building Society
Xplor
NCFE
Atom Bank
Contact Centre of the Year over 250 seats – Sponsored by Greenbean
Ocado
NHS Business Services Authority
Barclays
People Centric Organisation – Sponsored by Firstsource
Teleperformance
XPS Group
Ocado
NHS Business Services Authority