SHOWCASE ACHIEVEMENTS. INSPIRE TEAMS. DRIVE PERFORMANCE

North East Contact Centre Awards 2026

Experiences driven by people.

Trusted by customers.

NECCA 2026 AWARDS

Thursday 12th November 2026

The Fed, Gateshead.

WHY ENTER THE NORTH EAST CONTACT CENTRE AWARDS 2026?

  • Benchmark your performance

    Measure your contact centre against the region's leading operations through an independent judging process designed by industry experts. Identify strengths, showcase best practice and highlight measurable impact.

  • Celebrate excellence

    Recognise the individuals and teams driving outstanding customer and colleague experience. Shortlisting or winning demonstrates your commitment to quality, performance and continuous improvement.

  • Raise your profile

    Position your organisation as a leader in customer experience and contact centre excellence. NECCA recognition enhances credibility with customers, partners, stakeholders and future talent.

  • Strengthen your employer brand

    Stand out in a competitive market. Promote your achievements to attract, engage and retain high-performing people.

  • Drive improvement

    The entry process itself encourages reflection, strategic thinking and evidence-led performance review. Many entrants describe it as invaluable to their development journey.

THE 2025 NECCA AWARDS

Bringing the North East contact centre community together

Relive the highlights from our 2025 Gala Dinner and see the impact of NECCA recognition in action. Experience the atmosphere, the achievement and the pride of being part of the North East's leading contact centre awards.

KEY DATES FOR NECCA 2026

Everything you need to know about this year's awards programme, from nominations to celebration.

‘How to Enter’ webinar

Wednesday 27th May

Join our industry judges for an exclusive session designed to help you submit a strong and compelling entry for NECCA 2026. You will gain practical guidance on understanding the judging criteria, demonstrating measurable impact, structuring your submission effectively, and avoiding common pitfalls.

This interactive session offers valuable insight into what makes an award-winning entry and gives you the confidence to showcase your achievements at the North East Contact Centre Awards.

1st June 2026:

NECCA

Nominations

Open

27th

May 2026:

"How to Enter" Support Webinar

24th July 2026:

Nominations Close at 5pm - Final day to submit

Sept

2026:

Shortlist Announced - Top entries across all categories

12th Nov 2026:

Gala Dinner & Awards Evening - Celebrate the winners

North East Contact Centre Awards

Previous Winners

TESTIMONIALS

WHAT DO PEOPLE SAY ABOUT NECCA ?

SAGE

"Showcasing the Contact Centre industry in the North East is really important to us at Sage, especially as we are a company born in the North East. The NECCA awards are well organised and the judging process is one of the most robust I have experienced whilst also being enjoyable and supportive. It was rewarding to be able to showcase my achievements, and also those of my team whilst benchmarking them against other companies. For that reason alone it is worth taking part"

WORLDPAY

"I'm beyond happy with everything, it's just not a great enough word - the support for entries was wonderful, run up to the virtual event was detailed and built anticipation, the event itself was inspiring and lifted so many spirits"

BGL Customer Services

"The Awards have had a massively positive impact on our colleagues... they encourage people to want to come and work for us because we demonstrate our pride in them. The night itself is always a great evening - It's really great to be part of something bigger and celebrate with the rest of the industry"

SPONSORSHIP AND PARTNERSHIP OPPORTUNITIES

Why Sponsor the North East Contact Centre Awards?

The North East Contact Centre Awards provides direct access to a highly engaged community of senior leaders, operational decision-makers and industry influencers. Sponsorship aligns your brand with excellence in customer experience, leadership and performance, positioning you as a trusted partner within the region’s contact centre sector.

Through year-round promotion, thought leadership opportunities and presence at the Awards Gala Dinner, NECCA offers more than visibility. It creates meaningful connection, credibility and commercial opportunity within a sector that employs more than 35,000 people across the North East.

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