THE 2025 WINNERS – The list will appear after the 31st October
CUSTOMER SERVICE STAR – Sponsored by B2W Group

WINNER –
HIGHLY COMMENDED –

RESOURCE PLANNING STAR – Sponsored by The Forum

WINNER –

CUSTOMER SUPPORT STAR – Sponsored by Betr Outsourcing

WINNER –
HIGHLY COMMENDED –

CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by DDC

WINNER –

SERVICE & SUPPORT TEAM LEADER – Sponsored by Invest North East

WINNER –
HIGHLY COMMENDED –

SALES & RETENTION TEAM LEADER

WINNER –
HIGHLY COMMENDED –

INSPIRATIONAL LEADER – Sponsored by Greenbean

WINNER –
HIGHLY COMMENDED –

CONTACT CENTRE MANAGER OF THE YEAR – Sponsored by Quetzel

WINNER –
HIGHLY COMMENDED –

QUALITY MANAGER OF THE YEAR

WINNER –
HIGHLY COMMENDED –

TEAM AWARDS

Customer Service Team

WINNER –

Support Team – Sponsored by Quetzel

WINNER –

Resource Planning Team – Sponsored by The Forum

WINNER –

​​Learning & Development Team – Sponsored by Boost

WINNER –

Complaints Team

WINNER –

ORGANISATIONAL AWARDS

Best Customer CX Strategy & Transformation – Sponsored by Quetzel

WINNER –

Contact Centre of the Year under 250 seats – Sponsored by SVL

WINNER –

People Centric Organisation – Sponsored by Sunderland City Council

WINNER –

Judges Special Award

WINNER –

​​Contact Centre of the Year over 250 seats – Sponsored by Greenbean

​​WINNER –