2026 WINNERS
INDIVIDUAL AWARDS
CUSTOMER SERVICE STAR – Sponsored by Route 101
Emilia Poplawska - NCFE
RESOURCE PLANNING STAR – Sponsored by The Forum
Alexandra Payne - Northgate Vehicle Hire
SALES STAR
Bobbie Regan - EE - BT Consumer
SUPPORT STAR – Sponsored by Betr Outsourcing
Reece Dowson - Ocado Retail
CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by ResQ
Alexandra Payne - Northgate Vehicle Hire
SERVICE & SUPPORT TEAM LEADER - Sponsored by Iris Technologies
Debbie Curry - Citizens Advice Gateshead
INSPIRATIONAL LEADER - Sponsored by Greenbean
Joseph Kyne - Sage
SPECIAL RECOGNITION AWARD
Julie Mordue - Greenbean
TEAM AWARDS
Customer Service Team - Sponsored by SVL Solutions
Ops Digital Team - NWG
Support Team – sponsored by ResQ
Patient Coordination Team - Everyturn Mental Health
Resource Planning Team – Sponsored by The Forum
Workforce Optimisation Team - NWG
Specialist Resolution Team – Sponsored by Boost HR
Council Helpline Team - Citizens Advice Gateshead
ORGANISATIONAL AWARDS
Best Use of AI & Transformation – Sponsored by Sunderland City Council
ResQ
Contact Centre of the Year under 100 seats – Sponsored by Invest NE England
PDSA
Contact Centre of the Year over 100 seats – Sponsored by Greenbean
Xplor Technologies
People Centric Organisation – Sponsored by CCMA Academy
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