RECOGNISING AND CELEBRATING EXCELLENCE IN NORTH EAST CONTACT CENTRES

The North East Contact Centre Awards is the region’s leading awards programme dedicated to recognising the achievements of individuals, teams and organisations across the contact centre industry. For over two decades, NECCA has celebrated the people driving customer experience, operational performance and innovation across the North East.

Through a robust, independent judging process, the awards showcase best practice and benchmark performance and bring together a powerful community of industry leaders, emerging talent and high-performing organisations.

Our mission is clear: to recognise, reward and inspire those who are raising standards and positioning the North East contact centre industry among the very best in the UK and beyond.

ENTER NECCA

Who Runs NECCA?

OUR STORY

The North East Contact Centre Awards is delivered by Fresh Start Events Ltd in partnership with respected industry stakeholders, bringing together deep sector expertise and a shared commitment to recognising excellence across the contact centre industry. NECCA is shaped by experienced professionals who understand the operational, customer and people challenges facing contact centres today.

Our judging panel is fully independent and comprises senior leaders from across the UK contact centre industry. With extensive operational experience and a strong track record in regional and national award judging, they ensure a robust, transparent and credible evaluation process.

ENTER NECCA

What Makes NECCA Different?

COMMITED TO EXCELLENCE

A rigorous, independent and transparent judging process led by experienced industry leaders
Categories shaped by contact centre professionals to reflect real operational challenges and measurable impact
A strong emphasis on culture, people development and sustainable performance, not just short-term results
A regional programme with national credibility, ensuring your achievements are recognised across the UK
A supportive and constructive approach to entries, designed to help you present your impact with confidence
A connected community of leaders, innovators and teams committed to raising standards across the North East contact centre community

NECCA 2025 Winners

COULD 2026 BE YOUR YEAR?

Congratulations to all our 2025 award winners and shortlisted organisations. With more than 120 nominations submitted across our categories, the standard of excellence was exceptional, showcasing the strength, innovation and talent within the North East contact centre industry.

View the 2025 winners and start planning your own award-winning entry.

SEE THE 2025 WINNERS

KEY DATES FOR NECCA 2026

Everything you need to know about this year's awards programme, from nominations to celebration.

‘How to Enter’ webinar

Wednesday 27th May

Join our industry judges for an exclusive session designed to help you submit a strong and compelling entry for NECCA 2026. You will gain practical guidance on understanding the judging criteria, demonstrating measurable impact, structuring your submission effectively, and avoiding common pitfalls.

This interactive session offers valuable insight into what makes an award-winning entry and gives you the confidence to showcase your achievements at the North East Contact Centre Awards.

1st June 2026:

NECCA

Nominations

Open

27th

May 2026:

"How to Enter" Support Webinar

24th July 2026:

Nominations Close at 5pm - Final day to submit

Sept

2026:

Shortlist Announced - Top entries across all categories

12th Nov 2026:

Gala Dinner & Awards Evening - Celebrate the winners

SPONSORSHIP AND PARTNERSHIP OPPORTUNITIES

Why Sponsor the North East Contact Centre Awards?

The North East Contact Centre Awards provides direct access to a highly engaged community of senior leaders, operational decision-makers and industry influencers. Sponsorship aligns your brand with excellence in customer experience, leadership and performance, positioning you as a trusted partner within the region’s contact centre sector.

Through year-round promotion, thought leadership opportunities and presence at the Awards Gala Dinner, NECCA offers more than visibility. It creates meaningful connection, credibility and commercial opportunity within a sector that employs more than 35,000 people across the North East.