THE 2026 SHORTLIST

The NECCA 2026 shortlist will be announced on 9th September 2026.
Join us as we recognise the individuals, teams and organisations setting the standard for excellence across the region.

RECOGNISING EXCELLENCE IN THE NORTH EAST

RECOGNITION THAT MATTERS

Being shortlisted at the North East Contact Centre Awards represents a significant achievement, recognising measurable impact, strong leadership and exceptional performance across the sector.

The NECCA 2026 shortlist will be announced on 9th September 2026.

We wish all entrants the very best of luck and look forward to celebrating the individuals, teams and organisations who represent the very best of the North East contact centre industry..

EXPLORE CATEGORIES

THE 2026 SHORTLIST

CUSTOMER SERVICE STAR – Sponsored by

RESOURCE PLANNING STAR – Sponsored by

QUALITY MANAGER of the YEAR – Sponsored by

SUPPORT STAR – Sponsored by

2026 finalist

CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by [sponsorship available]

2026 finalist

CONTACT CENTRE MANAGER OF THE YEAR - Sponsored by [sponsorship available]

2026 finalist

SERVICE & SUPPORT TEAM LEADER – Sponsored by [sponsorship available]

2026 finalist

SALES & RETENTION TEAM LEADER - Sponsored by [sponsorship available]

2026 finalist

INSPIRATIONAL LEADER – Sponsored by Greenbean

2026 finalist

TEAM AWARDS

Customer Service Team - Sponsored by [sponsorship available]

2026 finalist

Support Team – Sponsored by [sponsorship available]

2026 finalist

Resource Planning Team – Sponsored by [sponsorship available]

2026 finalist

Learning & Development Team – Sponsored by Boost

2026 finalist

Complaints Team - Sponsored by [sponsorship available]

2026 finalist

ORGANISATIONAL AWARDS

Best Customer CX Strategy & Transformation – Sponsored by [sponsorship available]

2026 finalist

Contact Centre of the Year under 250 seats – Sponsored by [sponsorship available]

2026 finalist

Contact Centre of the Year over 250 seats – (sponsorship available)

2026 finalist

People Centric Organisation – Sponsored by CCMA Academy

2026 finalist

SPONSORSHIP AND PARTNERSHIP OPPORTUNITIES

Why Sponsor the North East Contact Centre Awards?

The North East Contact Centre Awards provides direct access to a highly engaged community of senior leaders, operational decision-makers and industry influencers. Sponsorship aligns your brand with excellence in customer experience, leadership and performance, positioning you as a trusted partner within the region’s contact centre sector.

Through year-round promotion, thought leadership opportunities and presence at the Awards Gala Dinner, NECCA offers more than visibility. It creates meaningful connection, credibility and commercial opportunity within a sector that employs more than 35,000 people across the North East.