THE 2026 SHORTLIST

The NECCA 2026 shortlist has now been announced, celebrating the outstanding individuals, teams and organisations making their mark across the North East contact centre community.

View the full shortlist below and see who’s in the running for NECCA 2026.

RECOGNISING EXCELLENCE IN THE NORTH EAST

RECOGNITION THAT MATTERS

Being shortlisted at the North East Contact Centre Awards represents a significant achievement, recognising measurable impact, strong leadership and exceptional performance across the sector.

We wish all finalists the very best of luck and look forward to celebrating the individuals, teams and organisations who represent the very best of the North East contact centre industry..

EXPLORE CATEGORIES

THE 2026 SHORTLIST

Customer Service Star Sponsored by Route 101

Rachael Roberts - PDSA

Kai Sewell - EE/BT Group

Sharon Talbot - Markerstudy

Emilia Poplawska - NCFE

Sophie Tate - PDSA

Nicola Finn - PDSA

James Towning - Northern Powergrid

Resource Planning Star Sponsored by

The Forum

Alexandra Payne - Northgate Vehicle Hire

Steven Johnson - NWG

Darren obson - Atom

Support Star Sponsored by Betr Outsourcing

Reece Dowson - Ocado Retail

Lindsey Robertson - Northern Powergrid

Charlotte Ryan - NCFE

Rhiannon Driver - TP

Louise Tumilty - Everflow

Patricia Lines - Opia

Inspirational Leader Sponsored by Greenbean

Christopher McIlroy - Xplor Technologies

Aaron Glew - LNER

Jessica Crutwell - Rowan Homes

Lynsey Terry - Everyturn Mental Health

Brian Queen - NCFE

Joseph Kyne - Sage UK Ltd

Charley Kenton - PDSA

Contact Centre Industry Newcomer

Sponsored by ResQ

Amelia Clark-Hanratty - PDSA

Masie Elliott-Cummings - EE/BT Group

Bash Alzaghir - NCFE

Alexandra Payne - Northgate Vehicle Hire

Alysia Thompson - NWG

Ellen Conroy - PDSA

Sales Star

Sponsorship Available

Gemma Dunn - Markerstudy Group

Bobbie Regan - EE/BT Group

Will Mills - ResQ Ltd

Service & Support Team Leader – Sponsored by Iris

Ashleigh Crozier - Everyturn Mental Health

Connor Kingsland - Ocado Retail

Emma White - Ocado Retail

Liam Swanston - ResQ Ltd

Gareth Scorer - GoFibre Broadband

Debbie Curry - Citizens Advice Gateshead

Carla Pereira - Opia

TEAM AWARDS

Customer Service Team Sponsored by

SVL Business Solutions

Customer Service Team - Ocado Retail

The Billing Contact Centre Team - NWG

EE - From Starting up to Standing out: The Team That Redefined Growth,

Service and Sales - ResQ

Digital Team - NWG

Atom Bank

Support Team Sponsored by ResQ

Everyturn PC Team - Everyturn

Best Support Team - Ocado Retail

Customer Support Leadership Team - NCFE

Support Team - IT Team - Dialect

Report Design Service - Sage

From Learning Function to Strategic Partner - ResQ

Specialist Resolution Team Sponsored by Boost

Customer Service Team - Preferred Management

Council Team - Citizens Advice

Recalculation Team - EE

Invoice Queries / Complaints Team - Northgate Vehicle Hire

L2 Support - Sage

Resource Planning Team Sponsored by

The Forum

Annual Billing strategy - NWG

Small Team, Massive Impact: Introducing Reource Planning - Atom Bank

ORGANISATIONAL AWARDS

Best Use of AI & Customer Transformation Sponsored by

Sunderland City Council

ResQ Ltd

Just Eat

Xplor Technologies

LNER

Dialect Communications

Rowen Homes + Pink Boutique

Contact Centre of the Year < 100 seats Sponsored by

Invest North East England

Preferred Management Solutions (PMS) Ltd

GoFibre Broadband

PDSA

Northgate Vehicle Hire

Atom Bank

TT2 Ltd

Contact Centre of the Year > 100 seats Sponsored by Greenbean

ResQ Ltd

Xplor Technologies

People Centric Organisation Sponsored by CCMA Academy

Preferred Management Solutions (PMS) Ltd

ResQ Ltd

Dialect Communications

SPONSORSHIP AND PARTNERSHIP OPPORTUNITIES

Why Sponsor the North East Contact Centre Awards?

The North East Contact Centre Awards provides direct access to a highly engaged community of senior leaders, operational decision-makers and industry influencers. Sponsorship aligns your brand with excellence in customer experience, leadership and performance, positioning you as a trusted partner within the region’s contact centre sector.

Through year-round promotion, thought leadership opportunities and presence at the Awards Gala Dinner, NECCA offers more than visibility. It creates meaningful connection, credibility and commercial opportunity within a sector that employs more than 35,000 people across the North East.