Sean Temple – Worldpay
Sam Wright – Atom Bank
Jiorja O’neil – Whistl
Stephanie Bell – NSSL
Callum Brown – Leeds Building Society
THE 2025 SHORTLIST
CUSTOMER SERVICE STAR – Sponsored by B2W Group
RESOURCE PLANNING STAR – Sponsored by The Forum
Leon Tumilty – PDSA
Rhyss Emerson – The AA
Callum Mullen – PDSA
QUALITY MANAGER of the YEAR – Sponsored by Betr Outsourcing
Lauren Gascogine – Worldpay
Jordan Cousins – Teleperformance
SUPPORT STAR – Sponsored by
Mariana Fidalgo – Dialect Communications
Leon Tumilty – PDSA
Callum Mullen – PDSA
Caitlin Johnston – Just Eat Takeaway
George Hunter – Worldpay
Joanne Dickens – Worldpay
CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by
Emily Wright – Leeds Building Society
Paige Liddle – Atom Bank
Brendan Garvin – Citizens Advice Gateshead
CONTACT CENTRE MANAGER OF THE YEAR
Steven Pack – toob
Chris Bell – Leeds Building Society
Sean Mulligan – Newcastle Strategic Solutions Limited (NSSL)
SERVICE & SUPPORT TEAM LEADER – Sponsored by Invest North East
Natalie Iris May – Leeds Building Society
Scott Straughan – EE Ltd – part of BT Group plc
Denise Straughan – Markerstudy
Gareth Tranter – Firstsource
Kieran Carr – Sage UK Limited
SALES & RETENTION TEAM LEADER
Stuart Atkinson – Markerstudy
Kiron Malik – EE Ltd – part of BT Group plc
Leanne Cromby – Betr Outsourcing
INSPIRATIONAL LEADER – Sponsored by Greenbean
Laura Scott – Dialect Communications
Steven Pack – toob
TEAM AWARDS
Customer Service Team
CX Team – Rowen Homes + Pink Boutique.
Advanced Solutions – Just Eat Takeaway
Customer Support Team – Atom Bank
Help Through Hardship – Gateshead Citizens Advice Gateshead
The John Lewis Member Connect team – XPS Group
Life Events Team – EE Ltd – part of BT Group plc
Support Team – sponsored by Quetzel
Operational Change & Commercial Team – Sage UK Limited
APAF Support Team – Firstsource
Report Design Team – Sage UK Limited
The Service Excellence Team – Xplor Technologies
Job Centre Threats – Teleperformance
Resource Planning Team – Sponsored by The Forum
Capacity & Demand Planning Team – The AA
Worldpay Global Workforce Planning Team – Worldpay
DWP WFM Planning Team – Teleperformance
Learning & Development Team – Sponsored by Boost HR
Operational Learning – Xplor Technologies
Contact Centre Learning Team – Leeds Building Society
Customer Excellence Academy – Newcastle Strategic Solutions Limited (NSSL)
Worldpay Learning & Development Team – Worldpay
Complaints Team
Client Realtions (Complaints Team) – Worldpay
Customer Relations Team – Sage UK Limited
Sky Protect Complaints Team – Firstsource
ORGANISATIONAL AWARDS
Best Customer CX Strategy & Transformation – Sponsored by Quetzel
Xplor Technologies
Dialect Communications
Contact Centre of the Year under 250 seats – Sponsored by SVL
Lemon Contact Centre
toob
XPS Group
Atom Bank
MAC Clinical Research PLC
Contact Centre of the Year over 250 seats – Sponsored by Greenbean
Sage UK Limited
Teleperformance
NHS Business Services Authority
People Centric Organisation – Sponsored by Sunderland City Council
Lemon Contact Centre
XPS Group
ATG Entertainment
Teleperformance