WINNER – Anna Potts, Leeds Building Society
HIGHLY COMMENDED – Rachel Oliver, Markerstudy
THE 2024 WINNERS
CUSTOMER SERVICE STAR – Sponsored by Worldpay
RESOURCE PLANNING STAR – Sponsored by The Forum
WINNER – Alexandra Gagan, Just Eat
SALES STAR – Sponsored by Betr Outsourcing
WINNER – Lily Moor, EE
HIGHLY COMMENDED – Darrel Ackerman, Worldpay
SUPPORT SUPERSTAR – Sponsored by The Unite Group
WINNER – Helen Palmer, Newcastle Strategic Solutions
HIGHLY COMMENDED – Zoe Johnston, Worldpay
CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by Sunderland City Council
WINNER – Belle Camm, Sage
UNSUNG HERO – Sponsored by Sunderland City Council
WINNER – Claire Patterson, Barclays Bank
HIGHLY COMMENDED – Ellice Stocks, Leeds Building Society
JUDGES SPECIAL AWARD for APPRENTICE OF THE YEAR
WINNER – Ollie Asadzadeh Kesheh
SERVICE & SUPPORT TEAM LEADER
WINNER – Georgia Donnelly, Ocado
HIGHLY COMMENDED – Craig Johnston, Sage
SALES TEAM LEADER
WINNER – Jack Hamilton, Worldpay
HIGHLY COMMENDED – Kris Allison, Barclaycard
INSPIRATIONAL LEADER – Sponsored by Greenbean
WINNER – David Green, Teleperformance
HIGHLY COMMENDED – Kizzy Tate, Newcastle Strategic Solutions
TEAM AWARDS
Customer Service Team
WINNER – Customer Support & Solutions Team, Xplor
HIGHLY COMMENDED – Operations Contact Centre Team, NWL
Support Team
WINNER – Quality Assurance Team, Newcastle Strategic Solutions
HIGHLY COMMENDED – Sage Technical Escalations Team, Sage
Resource Planning Team – Sponsored by The Forum
WINNER – Workforce Planning Team, NHS Business Services Authority
Learning & Development Team – Sponsored by Boost HR
WINNER – Customer Excellence Academy, Newcastle Strategic Solutions
Complaints Team
WINNER – Customer Relations Team, Sage
ORGANISATIONAL AWARDS
Outsourced Contact Centre of the Year – Sponsored by Invest North East
WINNER – Teleperformance
Contact Centre of the Year under 250 seats – Sponsored by SVL
WINNER – Leeds Building Society
HIGHLY COMMENDED – NCFE
Contact Centre of the Year over 250 seats – Sponsored by Greenbean
WINNER – NHS Business Services Authority
People Centric Organisation – Sponsored by Firstsource
WINNER – Teleperformance