Engaged colleagues are more productive, loyal and caring of your customers so it makes sense to check in often and keep them motivated! Whatever the industry, when you work with customers, it pays to get it right. Here are some tips that you can try today.

Be observant. Take a moment to notice your colleagues’ body language, interactions and tone. What do you see? If things aren’t quite right, take time to check in.

Check in. Don’t assume that because that person or team is usually resilient, they’ll resolve an emotional dip themselves. A ‘how’s your day been so far’ could be your foot in the door to supporting them when they need it most.

Set the scene. A teams call, an in-person huddle, or even a video message on WhatsApp (people seeing people) to recognise achievements so far and help to set expectations; giving clarity and boosting motivation.

Positive personal, positive customer. Ask your colleague for one good thing they experienced today from a personal perspective. This could be a walk with friends at lunchtime. Then ask for one good thing that happened with a customer. This could be that Mrs Brown said she was grateful for a prompt response. When your colleague knows that home (personal) and work (customer), are actually pretty good, the worry of the next day ahead, starts to melt away.

By trying the above, you’re building stronger bonds between you and your colleagues and between your colleagues and customers, which in turn will mean happier people, motivated teams and customer confidence and loyalty, what a brilliant set of outcomes indeed!

Hi! We’re Boost and we specialise in training and coaching in Customer Service. We work with front line advisors to develop the skills they need to have brilliant conversations with customers, we work with people leaders to help them deliver outstanding colleague and customer outcomes and we work with training teams to give them the skills they need to design and deliver learning that sticks. Check us out www.boosthr.co.uk